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1. How long has Jean Bates & Associates been in business?
Since 1975
2. Who will be the assigned Manager for our Association?
Will determine with contract signing
3. How much experience does this Manager have?
Discuss during interview
4. Which licenses or certifications does this Manager have?
Discuss during interview
5. To which professional organizations does Jean Bates & Associates belong?
California Association of Community Managers (CACM)
6. What are Jean Bates & Associates office hours?
8:00AM to 5:00PM, Monday through Friday
7. What form of after-hours service does Jean Bates & Associates provide?
24 hours with answering service contact to on call Manager
8. How will you help us run our Association efficiently?
Discuss a definitive plan during interview
9. If we are dissatisfied with the service being provided to us, whom do we contact within Jean Bates & Associates?
Manager then Operations Manager then Owner & President

Jean Bates & Associates
70 Railroad Avenue
P.O. Box 669
Danville, CA 94526 
Office: (925) 838-2095 
Fax: (925) 838-2198