• More than 6 years’ experience in the Community Association Management business with strengths in written & oral communications, organizational skills, problem-solving & trouble-shooting, financial statements interpretation, and budget analysis.
• Excellent working knowledge of Microsoft Word & Excel.
• Bilingual in Spanish.

1996 - 2000 California State University, Hayward, CA.

2006 - Present       Jean Bates & Associates

Association Manager

• Portfolio Manager for 11 Homeowner Associations throughout the East Bay.
• Organize & facilitate Board Meetings, compose meeting minutes & notices to owners, submit & track status of work orders to contractors, maintain & negotiate vendor contracts, respond to daily phone calls & emails, conduct weekly site visits for rules enforcement & maintenance purposes.

2001 - 2006       Jean Bates & Associates

Administrative Assistant

• Receptionist & Clerical Worker under the direction of several property Managers.
• Answer & direct incoming calls, maintain Board & vendor contacts, administer & organize architectural review applications, compose letters, filing, copying.

06/01 - 10/01       Onsite Environmental Staffing

Soils Technician

• Site visit schedule coordination, observation & documentation of construction site activity, soil compaction testing, site file updating, laboratory testing & maintenance, soil classification.

04/01 - 06/01       Ascot Staffing

Receptionist

• Phone call routing, solicitor screening, conference room scheduling, filing, shipment tracking via UPS & FedEx online, telephone directory updating with Excel.

2001 - 2002       Sportmart

Team Lead

• Driving sales, task coordination, associate training, associate progress monitoring, advertisement preparation, merchandise assembly & repair coordination.

1998 - 2002       Sportmart

Sales Associate

• Customer satisfaction, merchandising, inventory tracking & reporting.

1997-1998       Crossroads Staffing

Material Handler

• Store order completion, inventory discrepancy reporting, general warehousing duties.

1996 - 1997       Bank of America

Proof Operator

• Transaction document encoding & adjustment processing in a fast-paced, team environment.

1994 - 1996       Gini's Hallmark

Sales Associate

• Customer service, stock organization, merchandising, warehousing duties.